Operations

production planning, monitoring, reporting, support & troubleshooting, error analyses, performance tracking & automation, hosting...

Although terms like "high-availability" and "revenue assurance" are often used, they are rarely taken seriously. System operations are, however, crucial to a solution’s economic success. Frequent downtime - to name just one common problem - can tarnish a product’s image, leading to loss of business and customer dissatisfaction.

Ensuring successful and reliable system operations is not an easy task. Individual solutions must often be operated within complex architectures involving numerous dependencies. In addition to technical knowledge, a good overview and a fundamental understanding of the underlying business processes are also necessary.

Our long experience in development and operations, in particular, enables us to provide maximum support for our customers’ operations.

Not only do we provide maintenance and operational support for our own developments, we also support existing systems. Long-term support for both new developments and proven systems is thus guaranteed.


Services

Our operational support activities are centered around the following activities:

production planning		- planning of regular operations - scheduling of implementations and   maintenance
monitoring		- monitoring of individual systems and processes - hardware and software monitoring
reporting		- revenue assurance - fraud detection - supply and evaluation of operational data for   data warehouse
support & trouble shooting		- 1st- & 2nd-level support - bug fixing - troubleshooting - reprocessing - system recovery
error analyses		- recognition and analysis of processing errors   on the basis of raw data - recommendations for troubleshooting and/or   bug fixing
performance tracking & automation		- performance analyses in the operation - long-term planning and monitoring   of runtime behavior - automation of processes and interfaces
hosting		- hosting of eSolutions

Overview of our
>> Technology Know-how

Next
>> Services / Quality Assurance

>> back